Glasgow central ticket people...

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Re: Glasgow central ticket people...

Postby cheesemonster » Tue Sep 29, 2009 3:44 pm

tobester wrote:The machines are set up to show automatically the 16 most sold tickets at the station, so will show up cheap days.

If you go further into the ticket issuing you get met with Anytime Day Return (SDR before 9am) and Off Peak Return (CDR After 9am), in all possibility she may have selected the wrong option, but also she may have been at it...as 90% of rail users are ::):, but *personally* i would have excessed her ticket to the SDR rather than charge a new one...but sadly some TEs are comission nazis.

I would've thought though, that the machines would be programmed to offer only the Anytime Day Returns before 9 and the choice of tickets after 9 (even though it should probably default to the cheaper ticket :) ). It seems a bit silly if you can buy whatever ticket you want and then be penalised when the choice allowing such error could be removed.
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Re: Glasgow central ticket people...

Postby tobester » Tue Sep 29, 2009 3:47 pm

cheesemonster wrote:
tobester wrote:The machines are set up to show automatically the 16 most sold tickets at the station, so will show up cheap days.

If you go further into the ticket issuing you get met with Anytime Day Return (SDR before 9am) and Off Peak Return (CDR After 9am), in all possibility she may have selected the wrong option, but also she may have been at it...as 90% of rail users are ::):, but *personally* i would have excessed her ticket to the SDR rather than charge a new one...but sadly some TEs are comission nazis.

I would've thought though, that the machines would be programmed to offer only the Anytime Day Returns before 9 and the choice of tickets after 9 (even though it should probably default to the cheaper ticket :) ). It seems a bit silly if you can buy whatever ticket you want and then be penalised when the choice allowing such error could be removed.


I think TBH the software is very basic, but using the machine you need an honours degree in mechanical engineering, but most people know that before 9 the tickets are dearer (except weekends and ATOC bank holidays), so i reckon more than likely she was at it.

Witnessed it at milngavie before their machine got vandalised.
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Re: Glasgow central ticket people...

Postby cheesemonster » Wed Sep 30, 2009 11:54 am

Another gripe!

Why is is that the conductors/inspectors will sell you a weekly ticket on the train but not a monthly one. Yet you can buy a single/return ticket and then part-exchange it for a monthly one at a ticket office.
Is this not a bit counter-productive?
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Re: Glasgow central ticket people...

Postby tobester » Wed Sep 30, 2009 7:11 pm

cheesemonster wrote:Another gripe!

Why is is that the conductors/inspectors will sell you a weekly ticket on the train but not a monthly one. Yet you can buy a single/return ticket and then part-exchange it for a monthly one at a ticket office.
Is this not a bit counter-productive?



The avantix wont let you sell more than a weekly as they have your details on the system, so if you lose it you can apply for a replacement, on train we have no way of linking the ticket to your details. The part exchange system is only supposed to be used at stations that are unmanned or where the machine is broken, so as not to penalise travellers who want to buy a season ticket.

If you board at a manned station youre not supposed to get a part exchange, unless their star machine is out of order, but you just tell the guy at the opther end it was.
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Re: Glasgow central ticket people...

Postby bAzTNM » Tue May 01, 2012 8:08 pm

Have to agree regarding ticket inspectors. I often find the ones that work on the train (not all of them, obviously) are always the worse. I've had some cheeky fuckers there. One not letting me bring my cycle aboard, but let this wee bird in (also with a bike) on board. I should have thrown in a letter about that. Don't know why I didn't.

Hiding in the toilets cowering when a fight is happening, which they should be breaking it up. Felt sorry for that wee ticket guy. Everybody was laughing at him.

Ticket Examiners always look really confused when I hand over my "Bridgeton to Uddingston" train ticket. It's like they don't compute it and you can see steam coming out their ears.

I find the younger ticket examiners (20 to 30) being the worse. Always strangely aggressive.
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Re: Glasgow central ticket people...

Postby tobester » Tue May 01, 2012 8:20 pm

bAzTNM wrote:Have to agree regarding ticket inspectors. I often find the ones that work on the train (not all of them, obviously) are always the worse. I've had some cheeky fuckers there.

One not letting me bring my cycle aboard, but let this wee bird in (also with a bike) on board. I should have thrown in a letter about that. Don't know why I didn't.

Id agree, on the diesels they can only carry between 2 and 6 bikes per train (156s hold 6, 158s are 2, 170s are either 2 or 4 dependant on their set up (the old blood and custard liveries are usually 2 as are the 170s that end in 393-396), the electrics are different as there is no official place for the bike to go, as long as theyre not causing an obstruction. Altho im taking you live on the electrics line so more than likely you use 318s/320s/334s

Hiding in the toilets cowering when a fight is happening, which they should be breaking it up. Felt sorry for that wee ticket guy. Everybody was laughing at him.

Not our job to do that, thats the BTP, all we can do is move people away, cant answer further than that sadly for specific reasons

Ticket Examiners always look really confused when I hand over my "Bridgeton to Uddingston" train ticket. It's like they don't compute it and you can see steam coming out their ears.

Dont get why they dont understand it, has a from, to, date and route so if that all checks out its valid

I find the younger ticket examiners (20 to 30) being the worse. Always strangely aggressive.

An age thing maybe? but at the end of the day no need to be like that
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Re: Glasgow central ticket people...

Postby RDR » Wed May 02, 2012 6:33 am

Can't say that I don't find any of the TE's on the routes I'm on anything but either efficient or pleasant.
I'm more often on the Uphall to Edinburgh trains than the Motherwell to Glasgow trains, with their higher ned content, than I used to be, but again I've seen the TE deal with bother including telling them to get their feet off the seats.

Don't specifically remember any issues with bikes but I have seen a TE assist a mother with a push chair off the train at Uphall.

Might be that you've just been unlucky or I've been very lucky in the ones I meet.

Frankly, given the ways some members of the public behave on the trains, its not a job I would like to do.
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Re: Glasgow central ticket people...

Postby RapidAssistant » Wed May 02, 2012 9:33 am

The sooner they bring in an Oyster-style system the better, and simplifying the whole fares structure within the city's metropolitan area whilst they are at it - I mean why can't it be like London where they have radial fare zones 1-6 with flat fares in between, and none of the peak/off peak nonsense that does nothing to stop overcrowding because most people have to be at work before 9:30.

Better still make sure they have enough sets to cover peak times - was staying in the town for an extended period recently and single 3-car 320 and 318 sets turning up at Queen Street LL in the middle of rush hour still happens with depressing regularity with all the pushing and shoving that goes with it. People seem to become animals whenever they go anywhere near a railway station these days...boy I am glad I live up north now!!!!
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Re: Glasgow central ticket people...

Postby The Egg Man » Wed May 02, 2012 9:44 am

Part of the problem with pre-paid Oyster card style systems is that the traveller is essentially making an interest free loan to the service provider. That said, I appreciate the convenience factor although it's not like just waving your Oyster card at the driver. You still have to state your destination and have your card swiped and debited by the amount of the fare.

Comparisons with the London system probably aren't sensible since, unless anyone knows better, the fare for a single stop journey on the London Underground is nearly £4. Anything approaching that level of fare would kill off the Subway traffic immediately.
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Re: Glasgow central ticket people...

Postby gap74 » Wed May 02, 2012 1:02 pm

That's the cash fare for a London zone 1-2 trip - actually, I think it's £4.30 now. If you use an Oyster, though, you get a considerable discount on that, about 2 quid if memory serves from last time I was down.

I keep a pay-as-you-go Oyster card for my occasional trips. Try to put only as much as I think I'll use on it plus a couple of quid for unexpected trips, but it's easy enough to top up at most stations, so I don't mind if it has a fiver or so sitting on it - I know I'll use it eventually.

But I would still prefer something like the Paris scheme, it's as simple as it gets. A small card ticket, which can be used on the bus, metro or RER, a single flat rate for most of the city, and you can buy a carnet of ten with a meaningful discount and no silly expire date.

Lately, in London, I've got a Barclay's Bike fob, and have been scooting around in those instead. Great scheme, only costs a quid for 24 hour access, and as long as you return it within half an hour and leave 5 mins between hires, it shouldn't cost you any more. Has recently extended significantly eastwards too. I can but dream of a similar bike scheme here.
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Re: Glasgow central ticket people...

Postby Fossil » Wed May 02, 2012 5:30 pm

gap74 wrote: I can but dream of a similar bike's here.


:D
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Re: Glasgow central ticket people...

Postby gap74 » Wed May 02, 2012 5:36 pm

Don't, it's bad enough they get nicknamed Boris Bikes...

Pure had a ride on a Boris last time I was in London...
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Re: Glasgow central ticket people...

Postby The Egg Man » Wed May 02, 2012 7:15 pm

gap74 wrote: .................

Lately, in London, I've got a Barclay's Bike fob, and have been scooting around in those instead. Great scheme, only costs a quid for 24 hour access, and as long as you return it within half an hour and leave 5 mins between hires, it shouldn't cost you any more. Has recently extended significantly eastwards too. I can but dream of a similar bike scheme here.



Are there any stats about the number of Boris Bikers injured? It's a great scheme but I can see it being used by people who haven't ridden a bike for a while yet feel confident (brave?) enough to set out into London traffic.
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Re: Glasgow central ticket people...

Postby The Egg Man » Wed May 02, 2012 7:27 pm

Jon Snow is on BBC Parliament just now talking about that very issue.
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