Their Customer service was virtuly None, it was like take it or leave it attitude, they still have the same shit attitude towards customers in their other places like bonypack and shers cash and carry over at eglinton, surprised they've lasted this long, i was in HOS for wallpaper once and decided to search the net after getting the code number, it was twice the price dearer in HOS than the net, had it deliverd to my door next day, no wonder they closed down with crapy attitudes like they have, surprised also BP are still on the go, they'll be next by the looks of it the last ime i was in for car oil , the only reason i was in the oil was about £8 cheaper than anywhere else.
The place i find quite reasonble these days for any ironmongry and hardware/DIY is
Screwfix along at kingston, good website they can deliver as well if orderd online and its quite handy having a local branch.