I'm not sure FirstBus are listening at all.
I complained about the number 16 having been changed to a 23. I didn't protest about the change of route, although it means I now have to take 2 buses to get to and from a specific part of the city. I complained about their 'Summer' service, which cut the frequency from 20 mins to 30 mins and cut to 1 per hour after 6 o'clock and on Sundays (the number 16 was 1 per half-hour after 6 and on Sundays).
FirstBus said the service was changed because of the school holidays, although the main passenger use hereabouts is by seniors (and I'm not one yet!), for whom I believe they are paid subsidies from the Government? They also said the service would revert to a frequency of 20 mins from 14th August. Well, it has --- and it hasn't. The 20 minute service is only between the hours of 8 a.m. and 4 p.m. After that, it's back to every 30 minutes, with the last bus into the City Centre being (from our nearest stop) at 9.59 p.m., which I am guessing means the last bus leaving the City Centre will be not too long after. Tough if you are on a night out.....
I've spoken to a few people about this at the bus stop and more than once have been told that when they phoned to complain they were told that the people on this route use their cars, not buses! I'm guessing that they are going to make the service
so bad they can cut it altogether, and it is the only bus that serves the corridor from Partick to Anniesland, two main local shopping areas.
Also, it is another one of those services which runs on two different routes, one to Blairdardie and one to Summerston, so they felt justified in telling me that the 'Winter' service would actually see a 23 running every 10 minutes (Yeah, if you live on the right side of Byres Road!)
When I go through to Edinburgh, I see a very efficient overall service run by Lothian Buses - how about asking them to start serving Glasgow too??