There's always been a minority of crooked postmen and sentences when caiught always meant jail.
It is worth complaining as they do investigate. My sister in law reporting one dumping mail.
I don't know about their recruiting methods and if we insist on forcing people into work the Post Office mighty have more than its fair share of new employees who are not uesed to early morning rises, manula labour , bags full of junk mail and gung ho supervisors.
I use the mail quite a bit and one Chistams a small parcle was bust . Luckily enough nothing iof value was in it. I've received stuff from all over the world.
My beef with the posties was I suspected them of leaving parcels at the depot and arrigving at my door with a pre written card advising me that I was not in and I coul collect at my near by depot.
That appears to have ceased.
My greater beef with Royal mail is how second class mean dlivered within a weeek rahter than the old two days, removing the times of collections from post boxes, going from 2 domestic deliveries per day to one at some unpredictable point during the day.
Our current posties has now settled at a 9:30 drop.
hit the royal mail site for complaints
http://www.postoffice.co.uk/portal/po/content2?catId=20000202&mediaId=3100051